Contact information

At Claire Velmont, your experience is our utmost priority. Whether you have a question about our collections, need assistance with sizing, or require an update on your order, our client care team is here to help.

Contact Form

The quickest way to reach us is through our contact form. It goes straight to our client care team and you will receive a reply by email.

Open the contact form

Other Ways to Reach Us

  • Email: support@clairevelmont.com
  • Live chat: available on every page of our website during business hours
  • Post: Noxora Connect Ltd, 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom

Please note that our postal address is for correspondence and returns. Before sending any parcel, please read our Returns & Refunds policy and contact us first so we can give you a return reference.

Business Hours

Our client care team is available:

  • Monday to Friday: 9:00 AM – 6:00 PM (UK time)
  • Saturday & Sunday: Closed

Enquiries submitted outside these hours, or on UK public holidays, are answered on the next business day.

Response Times

We reply to all enquiries within 24 to 48 hours on business days. If you have not heard from us within that time, please check your spam or promotions folder before contacting us again — our replies are sometimes filtered there.

What to Include

To help us resolve your enquiry on the first reply, please include:

  • Your order number, if your enquiry relates to an order
  • The email address you used at checkout
  • For a fault or damage, clear photographs of the issue

Where to Go for Common Questions

Company Details

Claire Velmont is a trading name of Noxora Connect Ltd, registered in England and Wales, company number 16745721, with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London HA4 7AE, United Kingdom. Noxora Connect Ltd is the seller of record for every order placed on this website.

Last updated: 27 July 2026