Shipping policy
At Claire Velmont, our goal is to deliver your selected pieces with the utmost care and efficiency. To maintain our standard of quality and offer our collections directly to you, we utilize a direct-to-consumer fulfillment model, dispatching orders from our curated global facilities and international partner workshops.
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification containing tracking information once your order has shipped.
Please note that during high-volume periods or new collection launches, processing times may experience a slight delay.
Shipping Rates & Estimates
We proudly offer shipping to the United States, United Kingdom, Canada, and Australia. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Tracked Delivery: Estimated 5 to 8 business days in transit.
- Priority Express Delivery: Estimated 2 to 4 business days in transit.
Delivery delays can occasionally occur due to international customs processing or localized carrier disruptions outside of our control.
Customs, Duties, and Taxes
Claire Velmont is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). By purchasing from our store, you acknowledge that your local customs authority may charge import duties and taxes based on the destination country's regulations.
Order Tracking
Once your item has been dispatched, you will receive an email containing a tracking number. Please allow up to 48 hours for the tracking portal to update with the latest transit information. You can track your package directly through our website or the carrier's tracking page.
Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us immediately. Once an order has been dispatched, we cannot reroute the package.
P.O. Boxes and APO/FPO Addresses
While our Standard Tracked Delivery can reach most P.O. Boxes, our Priority Express Delivery requires a physical address and a signature upon delivery. Please provide a standard residential or commercial address if selecting the express option.
Lost or Damaged Packages
If you have not received your order within the estimated delivery timeframe, please contact our support team at support@clairevelmont.com with your name and order number. If your order arrives damaged, please save all packaging materials and contact us immediately so we can file a claim and arrange a replacement.